Returns & Exchanges

Sephora Return Policy 2025 just tightened its rules, and it’s putting shoppers on alert. Now You have exactly 30 days to return purchases instead of 60 days long period. Here you can review return, refund and exchange policies if you bought a product from sephora.com, their stores or from third party delivery marketplace like Instacart, Shipt and Doordash.

Products are only acceptable in new or slightly used conditions. Sephora track returns and have complete rights for returns or exchange purposes in any condition. If your return is not accepted by Sephora then you’ll not get back the items until Sephora confirms your identity by getting your driving license or Government ID.

Sephora Return Policy September 2025:

You have 30 days to return new or gently used items to Sephora for a refund. Always bring your proof of purchase (receipt, packing slip, or Beauty Insider account) and a government ID. Full refunds go back to your original payment method if returned within 30 days. After 30 days, store credit may be offered at Sephora’s discretion. Third-party purchases (like Instacart) and Sephora at Kohl’s items must go back to their original seller – standalone Sephora stores won’t accept them.

Return in-store (fastest & free) at any standalone Sephora, or use their free prepaid return label online. Refunds vary: PayPal gets store credit; cards go back to original payment. Non-returnable items include gift cards, final sale items, and heavily used products. Gifts get store credit or exchange only. No receipt? Use your ID or Beauty Insider account for possible store credit. Need help? Call Sephora at 1-877-737-4672 or check their official returns page online.

Sephora Return Policy:

Sephora offers many ways of returning orders, even if you shop online or in-store. By providing a different and easy range of ways offered for returning items for customers facing such problems has helped to make their shopping experience stress-free.

Different platforms are available by Sephora to deal with such difficulties through every platform. But 30 days are required for the application submitted by the customers to get processed after which they receive a confirmation mail if it is sent by mail.  

If you are having one of the difficulty then- Here is how you can do it:

In-Store Returns

If you purchased any product from Sephora’s store or Buy Online, Pick Up in Store (BOPIS), then you can exchange such products anytime at Sephora’s location. By visiting the physical stores along with the required material, such as receipt of the item purchased- can help you get your request processed.

 Here is step by step guide for you to tackle with items purchased from in-stores, to know how:

  1. Take the item you purchased, the receipt, and the original payment method.
  2. If you lost your receipt, Sephora may issue store credit.
  3. If you purchased it through Klarna or PayPal, you will be given store credit instead of a refund.
  4. The refund will be done within a few days, depending on your bank.

Online Return

In case of items purchased from online forums, you cannot only go for the mail as a result of having a refund of your product or the return of any item but also that item can be exchanged by taking it to your nearby stores as well.

This approach makes it easier for the customers to get a refund or have another item instead of your original product that you want to return within the price of it or lesser than that. Many customers found this approach really helpful as it has made a higher customer satisfaction rate.

Sephora return policy does not restrict their clients to a specific limit by not accepting returns bought from online websites. As the procedure involves availability of both physical stores and online policy as well, giving the audience vast ways of return policy- makes it easier for everyone to choose a way that suits their accessibility.

 This is how you can make it happen:

Returning by Mail

  • Log in to the Sephora official account and go to the “Orders” section.
  • Choose the item you want to exchange and print the prepaid return symbol.
  • Parcel the item carefully and attach the label.
  • Dispatch the package at any USPS location.

Payment method used to make your Sephora.com purchase

If Sephora receives gently used items within 30 days of purchase, you’ll get refund by

If Sephora receives gently used items within 31-60 days of purchase, you’ll get refund by

Credit or debit card

Your credit or debit card used to make the purchase

An online credit valid only at Sephora.com, not in stores

PayPal

You PayPal account

An online credit valid only at Sephora.com, not in stores

Klarna or Afterpay

Your Klarna or Afterpay account

An online credit valid only at Sephora.com, not in stores

Sephora gift card, or Sephora online credit

An online card that can be used at Sephora.com but is not valid for use in Sephora stores

An online credit valid only at Sephora.com, not in stores

Key Point: Sephora provides free return shipping, making it easier for you to get rid of unwanted products.

Returning In-Stores

This procedure is made even simpler for the clients according to Sephora return policy to exchange their items if it has any damage, allergic reaction to your skin or ingredients in it results in skin irritation, and if you’re about to have a change of decision. Then all you gotta do is-

 Just go to any Sephora store along with your item and receipt or the confirmation email you received for a faster return without any difficulty.

Payment method involved in purchase of Sephora.com

If Sephora receives gently used items within 30 days of purchase, you’ll get refund by

If Sephora receives gently used items within 31-60 days of purchase, you’ll get refund by

Credit or debit card

Your credit or debit card used to make the purchase

An online credit valid only at Sephora.com, not in stores

PayPal

You PayPal account

An online credit valid only at Sephora.com, not in stores

Klarna or Afterpay

A credit or debit card of your own choice

An online credit valid only at Sephora.com, not in stores

Sephora gift card

A Sephora gift card

An online credit valid only at Sephora.com, not in stores

 Sephora online credit

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com

A Sephora store credit valid for Sephora stores but is not valid for use on Sephora.com.

Sephora.com Purchases: What do you need to know

If you got the product from their official site then the exchange process is a bit different than the procedure involved in in-stores return or exchanging them by mailing your application, depending on the type of product you have.

Hence, Sephora does not refund your original shipping charges- if applicable, unless the exchange was a consequence of our error. 

Sephora Return Policy for Gifts

Thinking about exchanging the gift you received from Sephora? No Problem! Sephora offers clients to get their gift packages replaced by explaining each step clearly and easily so that every customer can get their demand completed by Sephora due to Sephora Return Policy. 

Here is how you can get the Sephora return policy for gifts; 

  • Get the product along with you to any Sephora store.
  • In case you lost the bill, then you may get to exchange it with any other item depending on the lowest selling price.
  • Online gifts can be sent back via mail but the refund will run as an eGift card instead of cash.

Sephora In-Store Purchases, BOPIS, Same-Day Delivery, and Third Party Orders

  • If you purchased the order via Buy Online, Pick Up In Store (BOPIS), Same-Day Delivery, or services like Instacart, DoorDash, and Shipt, you need to return the product in-store at Sephora.
  • Refunds for third-party purchases will be dealt with in-store instead of cash.

Sephora third-party marketplace includes (but not limited to):

Youtube

Instagram

Facebook

Google

Important Notes

Sephora does not allow returns or exchanges on purchases made on Sephora at Kohl’s com or in Sephora stores.

  •  Refunds return to the payment method used. You can also provide a gift receipt (except Instacart) for a store credit (in-store only). 
  • When you return an item through Instacart, they will refund your payment from Instacart directly back to the original payment method, such as a credit card.
  •  In-store, Buy Online & Pick Up, Same-Day Delivery, Instacart, DoorDash or Shipt purchase returns cannot be mailed. 

Please note all gift card sales are final – no refunds.

Payment Method used by your purchase
If Sephora receives gently used items within 30 days of purchase, you’ll get refund by

If Sephora receives gently used items within 31-60 days of purchase, you’ll get refund by

Credit or debit card in Sephora stores

Your credit or debit card used to make the purchase.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Insta Cart

Your original form of payment by Instacart

Not accepted after 30 days of purchase. Email Instacart support at [email protected] or call Instacart customer support at 1-888-246-7822 with questions or concerns.

Doordash

Your original form of payment by DoorDash.

Not accepted after 30 days of purchase. Email Instacart support at [email protected] or call Instacart customer support at 1-888-246-7822 with questions or concerns.

Shipt

Your original form of payment by Shipt

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Klarna or Afterpay on aBuy Online, Pick Up In Store (BOPIS), Same-Day Delivery

A credit or debit card of your choice.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Klarna or Afterpay for a Sephora in-store purchase

The Klarna or Afterpay credit card used to make the purchase, which is stored in either Apple Pay or Google Pay.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora gift card or Sephora store on a Buy Online, Pick Up In Store (BOPIS), Same-Day Delivery

A Sephora gift card

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

PayPal (only available for Buy Online and Pick Up orders and Same Day Delivery orders)

A Sephora gift card

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora online credit (only available for Buy Online and Pick Up orders and Same Day Delivery orders)

A Sephora gift card

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora store credit in a Sephora store

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

What is Kohl’s Sephora Return Policy

Items purchased from Kohl’s location are asked to be submitted back only at Kohl’s site, not to Sephora’s separate store. This ensures that no order is replaced improperly leading to better customer feedback and satisfaction.

  • If you purchased the item through an online platform, then you can exchange it either in-stores or by mail.
  • Refunds are issued to your original payment method

It is done by Sephora return policy after 60 days.

Expectations and Important Notes:
  • If your item gets exchanged after the duration of 60 days then you are going to receive a Kohl’s merchandise credit in place of a refund.
  • Items have to be new with original box or can be gently used as well- Whereas, products with heavily used condition may not get accepted.
  • If you purchase the item from Sephora instead of Kohl’s then you must return it to Sephora.

Kohl’s makes returned items from Sephora with no hassle but easier even if you shop it online or in-stores. Just make sure to keep your bills or receipts and return the item within the 60 days window for a smoother outcome.

sephora refund & exchange policy 2025

Sephora at Hearst Returns

Shopping experience from Sephora at Hearst comes with a lot of benefits and outcomes of easy returns. If you are not satisfied with the product you bought, you have an option to exchange it within 30 days of purchase for a full refund.

The refund is run to the original payment method, making sure that you may have a hassle-free experience.

If you get your item exchanged within the tenure of 30 days to 60 days maximum then an online credit will be given instead of a refund. This credit can be used only at Sephora.com and is not valid for in-store purchase.

Here is how you are able to get it done:

  • If you got the item from the Hearst store then it should be given back for exchange only at its specified location.
  • It applies the standard return policy.

Sephora aims to ensure an easy and stress-free return policy, to make sure that you always get the beauty product or item of your choice that fits perfectly for your needs.

Whether you bought skincare, makeup, or fragrance, you can confidently purchase knowing that returns are easy and flexible.

Canadian Returns

Shoppers at Canadian stores can exchange the product both in-store and online within 30 days for having a full refund and more than 60 days for store credit.

Products you got from Canada are not allowed to return to US stores and the other way round.

Conclusion

Sephora return policy is designed in a way to serve maximum comfort and satisfaction to the customers with their purchase. 

If you have to return the order to try out a new foundation or gift your loved ones with a makeup box, Sephora makes sure to fulfill the needs of its customers.

With a free-return policy, stress-free shopping experience, easy and flexible in-store returns, and various refund options, Sephora provides its customers with the best customer experience and satisfaction.

Before returning any product make sure to pinpoint these marks:

  • Keep your receipt or order confirmation mail you received.
  • Make sure to return the item within 30 days for a full refund or exchange it for a duration of 60 days for a store credit.
  • For online returns, use Sephora’s free shipping label.

By using all these steps and figures about Sephora return policy, you can confidently tackle any problem you have with your product knowing that they are easy and quick.

Yes! They do accept products that are gently used, but in case of a broken or damaged item- the exchange is denied by Sephora.

In case your receipt got lost, then Sephora still allows you to return your order by looking into your purchase history.

The best you can do is to keep the original packaging safe, but if you lose the original box then some of Sephora’s stores may return your order- As this can surely affect the chances of their return policy.

  • Credit/Debit cards may require 3-7 business days to get a refund.
  • PayPal or Klarna purchases only get store credits as refunds.
  • Gift card items can be exchanged only for a Sephora eGift card.

Sephora takes note of the returned items and may limit the number of times you can exchange the product to avoid misuse of the policy. If your return rate looks suspicious then your account may get disabled from further returns in the future.

This policy of Sephora has helped millions of customers around the world making it stress-free for them to shop. 

Many customers gave positive feedback after their expensive skincare or makeup products were exchanged with another by the easy and immediate results of their employees. 

Most of the time, beauty products like foundation are one of the problem-causing items as they may not match your skin shade, fragrance may not go according to your preference, and skin care items may result in any allergic reaction in your body.

Sephora totally understands these concerns and has structured its strategy while keeping these issues ahead. 

Allowing gently used products to be exchanged, Sephora allows customers to shop confidently by giving them options of exchange or refund of items that do not work for them. 

This advantage has helped them increase customer loyalty and made Sephora one of the best retail beauty brands.

Moreover, the strategy of Sephora includes offering free return shipping for online stores without any cost, providing customers with many return options, and guaranteeing a flexible refund process.

Their commitment to customer satisfaction has set a high standard in beauty retail markets as it allows customers to explore all the new products without fear of wasting money. 

By continuously improving its policies based on customer reviews and feedback, Sephora has successfully built a brand that prioritizes convenience, trust, and an enjoyable shopping experience.

sephora refund policy
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Mike Joseph

Hi, I’m the founder and editor of Sephora Return Policy. I created this website to help shoppers like you quickly understand Sephora’s return policies without digging through long pages. With a passion for simplifying retail terms and a background in consumer-focused content writing, I break down everything you need to know from return deadlines to refund methods and tips for hassle-free returns. Whether you shop online or in-store, my goal is to make your Sephora experience smoother and more informed.