Lulus Return Policy: Your Complete Guide to Hassle-Free Returns & Exchanges
The Lulus return policy has tight rules. You only get 21 days from delivery to send items back. Clothes must look brand new, unworn, with all tags still on. If you want money back, Lulus charges a $5.95 fee. Rules for returns outside the US cost more and take longer. It’s stricter than many stores, like the Sephora Return Policy.
The Lulus return policy is easier if you choose store credit. Picking credit means no $5.95 fee. It’s also faster. Need a different size? Exchange it within 21 days if they have stock. Always check items carefully when they arrive and send returns back quickly. This helps avoid problems.
Lulus vs. Sephora Return Policy: Why One Size Doesn’t Fit All
While Lulus enforces a strict 21-day postmark deadline, the Sephora return policy stands out for allowing gently used beauty products to be returned within 30–60 days—no tags required. However, with Lulus, if your item is worn, washed, or missing tags, your return will be rejected, no exceptions. Compared to the flexibility of the Sephora return policy, Lulus takes a firmer stance, which means understanding the rules is crucial if you want your money back. This guide simplifies that fine print and helps you return smarter—not harder.
Why This Matters to You
We get it. Return policies are confusing, and hidden fees suck. Maybe you’re:
A bride stressed about bridesmaid dresses (lulus bridesmaid dresses reviews).
A shopper eyeing final sale items (non-returnable!).
An international customer worried about duties 27.
The Core Promise
Lulus keeps it simple:
21-Day Window: Postmark returns within 21 days of delivery.
Lulus Return Timeframes and Eligibility
Navigating the Lulus return policy starts with understanding two critical non-negotiables: the 21 day return window and strict condition requirements. Miss either one, and your refund is denied no matter the reason. Unlike the flexible Sephora return policy, which offers extended windows and even accepts gently used beauty items, Lulus maintains a no-excuses approach.
21-Day Return Window: The Countdown Starts at Delivery
You have exactly 21 days from your delivery date to postmark your return. This timeline is firm, with no exceptions or extensions. For instance, if your order arrives on June 1, it must be shipped by June 22 even a one-day delay results in rejection.
Pro Tip: Use the prepaid return label from Lulus and always keep your drop-off receipt. Snap a quick photo for your records in case delays occur, which can help if you need to dispute a late scan.
Condition Requirements: Keep It Clean, Intact, and Tagged
To qualify for a full refund, your items must be:
- Unworn and unwashed: Free from signs of wear, makeup stains, deodorant, or perfume.
- Tags attached: All original tags must remain intact.
- Original packaging: Dresses must be in polybags, shoes in their boxes, and handbags in dust bags.
This is especially important for occasion wear. Based on Lulus wedding dress reviews, wrinkled or altered gowns are often denied. In Lulus bridesmaid dresses reviews, some customers report return denials simply due to a detached size tag.
Final Sale Items
Products marked as “Final Sale” are non-returnable. However, if the item is priced over $20, you may request a size exchange (if available). Items under $20 cannot be returned or exchanged under any circumstance.
Holiday Purchases
Holiday orders placed between November 1 and December 31 benefit from an extended return deadline until January 15. This is especially helpful for those ordering bridesmaid dresses for winter weddings during the holiday shopping rush.
No Returns for Personalized Products
Items that are monogrammed or custom-made are final sale and not eligible for return. Bride Lulus return policy forums strongly advise confirming all customization details before placing your order to avoid costly mistakes.
Step-by-Step Return Process
Once you’ve confirmed your items meet Lulus’ strict return eligibility, the next step is executing your return correctly. Choosing the wrong method whether in-store or by mail can lead to delays, denials, or extra fees. Unlike the Sephora return policy, which allows online or in-store returns with more flexibility, Lulus has specific rules depending on how and where the item was purchased.
In-Store Returns
To return in person, take your unworn, tagged items with proof of purchase (packing slip or order confirmation email) to any Lowe’s store—but not a Lowe’s Outlet. Lulus partners with Lowe’s standard retail stores, where Customer Service desks process returns directly. Staff will inspect your items for condition and tag attachment. If approved, your refund is processed to the original payment method within 3–5 business days. No return shipping fees apply, making this a budget-friendly option.
Returning a prom or wedding dress? Ask staff to double-check condition guidelines—some high-demand locations near event venues process formalwear returns faster.
Online Returns via Mail
Prefer mailing your items back? Follow this process exactly:
Log into your Lulus account.
Navigate to Order History and click “Return” beside the order.
Print the prepaid USPS return label provided.
Pack items in the original packaging, attach the label, and drop off at any USPS location.
Keep your drop-off receipt for proof in case of shipping delays or disputes.
Refunds take 10–14 business days once Lulus receives your return. There’s a $5.95 deduction per label, unless you opt for online store credit, in which case the fee is waived.
Outlet-Specific Rules
Returns from Lulus Outlet merchandise come with their own strict policies:
Items bought at Lowe’s Outlet stores are final sale no returns or exchanges under any circumstances.
This includes prom dresses, bridal gowns, accessories, or clearance products.
Outlet merchandise may include discontinued or slightly defective items, so inspect everything thoroughly before buying.
Is Shop Lulu Outlet legit? Yes, it’s an authorized discount option. But prices reflect a “you-buy-it, you-keep-it” policy. In rare cases, Lowe’s Outlet may accept returns for mechanical or electrical issues (within 48 hours), but not for fashion apparel.
Refunds, Exchanges, and Special Cases
Once you’ve started your return, it’s crucial to understand how refunds and exceptions work within the Lulus return policy. Unlike the more flexible Sephora return policy, Lulus has firmer timelines, limited exchange options, and specific exclusions, especially when it comes to event wear and international purchases.
Refund Methods
Lulus processes refunds based on your original payment method—but timing and conditions vary:
Credit/Debit Cards: Refunds appear within 10–14 business days as pending charges before final posting.
PayPal: Funds are returned directly to your PayPal balance.
Store Credit: The fastest option, typically processed within 3–5 days and issued as a unique code via email. Be cautious—lost codes can’t be reissued.
International Orders: Refunds exclude duties, VAT, and taxes, which are non-refundable. This is a key difference compared to the Sephora return policy, which typically avoids international tax refunds by not covering such orders.
Exchanges: A One-Time, Size-Specific Option
Lulus allows free size exchanges within the 21-day return window, provided the replacement is in stock. Here’s how to do it:
Log in to your account and go to Order History.
Click “Exchange” next to the item.
If the requested size is available, a prepaid return label is emailed.
Once your return is received, the new item is shipped out.
If the new size isn’t available, you’ll receive store credit instead. Note:
Final sale items—like clearance tan bridesmaid dresses—are not eligible for exchanges.
For standard items (e.g., a Lulus bridal dress), always confirm size availability before mailing your return.
Special Cases for Wedding & Event Attire
Some bridal gowns and bridesmaid dresses offer extended return windows, typically during peak wedding seasons. Always check the product description for “Extended Returns Eligible.”
Here’s how it breaks down:
Standard Rule: Still applies if no extended notice is listed—21-day deadline, tags intact, unworn.
Final Sale Event wear: Items like a homecoming dress in black long style marked “final sale” cannot be returned or exchanged.
Non-Final Sale Prom Dresses: Short prom styles may qualify for size exchanges if unaltered.
Altered or Customized Gowns: Non-returnable. Any changes (like hemming or tailoring) void eligibility.
Tips for Smooth Returns
Knowing the Lulus return policy is just the first step applying it properly is what guarantees success. From bridesmaid gowns to casual dresses, your return strategy matters. Compared to the Sephora return policy, which offers flexibility even with used beauty products, Lulus holds customers to stricter standards. These expert tips will help you prevent denial, meet deadlines, and protect your refund.
Special Tips for Group Orders
For group purchases like bridesmaid dresses, it’s best to assign one person to handle all returns. Contact Lulus return policy customer support to link group items under a single return label, which may help waive extra shipping fees and simplify processing. This method also reduces the chance of lost or separated items.
Refunds and Exchange Options
Refunds take 10 to 14 business days for credit/debit cards or 3 to 5 days if you choose store credit which also waives the $5.95 return shipping fee. Size exchanges are available if requested within the return window and if the desired size is still in stock. Otherwise, store credit is issued.
Lulus vs. Sephora Return Policy
Compared to the more flexible Sephora return policy, which allows returns on lightly used items with extended deadlines, Lulus return policy is stricter. There’s no room for error missing a deadline or removing a tag can void your return. That’s why it’s essential to act fast, document your package, and follow every instruction precisely.
International Returns and Outlet Policies
When it comes to international orders and outlet purchases, the Lulus return policy shifts in important ways. These exceptions don’t follow the standard U.S. rules, and misunderstanding them can lead to denied refunds or non-returnable purchases. Whether you’re shopping overseas or buying discounted outlet stock, here’s how to stay compliant and protect your investment.
International Returns: Know Your Region’s Rules
International shoppers must initiate returns using the specific Lulus site for their country. For example, if you purchased a dress through the German Lulus site, you must begin the return through the German return portal—not the U.S. or Canadian platform. The country-specific return window is usually 30 days, but this can vary slightly. Contact local customer support for guidance if unsure.
Returns must be shipped back using tracked shipping, and you are responsible for the return shipping cost. Importantly, duties and taxes are non-refundable. Always use the country selector (globe icon) on the Lulus website to ensure you’re viewing the correct return information. Skipping this step is one of the most common reasons for confusion.
Outlet Returns: All Sales Final (With Rare Exceptions)
If you’ve purchased from a Lulus return policy Outlet either online or through a third-party retailer like Bicester Village returns and exchanges are not accepted. This includes:
“We Made Too Much” clearance items
Outlet-exclusive markdowns
Discontinued styles or imperfect stock
The only exception? Manufacturing defects. In such cases, you must return the item within 48 hours to the outlet, with your original receipt, for inspection. Approved claims result in store credit, not a refund.
